About PondDoc.com
You can call this page our "show off" page if you'd like because that's exactly what we're doing here. The following is a selection of the comments we receive from our customers and folks who visit our page.
Our aim is to provide the right kind of information and provide good products that actually do what they are supposed to do. When we get these kinds of emails it makes us proud that we are accomplishing that goal!
These ARE real people and real emails. We have the original printed emails in our files.
About Our Customer Service ~
M. Eggers
"...I can honestly say that I have
never received such a kind reply to any order I have every placed over the
internet. It really made me feel like I am a special customer - or a good friend
who lives down the street. This is so refreshing in a day and age of the
'one-size-fits-all' correspondences from online retailers."
M. Schermerhorn
"Your web site provided me with the
necessary information that is not found on other sites..."
"...I continue to be impressed by the quality of your products and the high
level of customer service."
"...I was VERY happy to find with both shipments items that I overlooked with I
ordered."
"I cannot say enough good things about the Pond Doc."
B. Chapman
"It's so delightful to deal with a
company that has great customer service (i.e. you do what you tell your customer
you will do)!!!"
About Our Website ~
M. Schermerhorn
"Your web site provided me with the
necessary information that is not found on other sites..."
G. Lauffenburger
"After four hours of reading the
various "pond/koi" websites presented by various search engines, I finally came
across yours. The best, most informative I have found so far."
F. Whitehouse
"This is the first time I have
found your web site and have been very impressed with both the presentation and
information. 10 out of 10."
About Our Products ~
T. Parks
"I just wanted to thank you for a
wonderful product. Late in the season, I purchased some of your food for
my koi. What a difference! They are more energetic, colors are
brighter, visible growth. I am very new to the koi world so I didn't
realize what a difference the food could make."
J. Herald
"My order just arrived with perfect timing.
The bashful cherub is adorable, the stain finish is lovely, and it was so
carefully packed! ... I'm so happy with my purchase and really appreciate your
efforts!!"
About Koi & Goldfish Health Issues ~
J.
Hankins
"After treating an ulcer on one
of our prized goldfish for nearly two week will all the usual remedies, nothing
seemed to be working... ...We used the Lil' Dab-a-Do... What an
AMAZING improvement. The ulcer is completely gone... I have no doubt
that your products saved my fish."
J. Jackson
"Aquarius, Pisces and Nemo have been
extremely happy fish on The Doc's expertise in nutrition and health. Your
website has been very informative and helpful as well. I am convinced that
The Doc's Triple Antibiotic Food is the reason that Aquarius is still with us."
W. Ireland
"I just came in from feeding my koi
and I wanted to tell you how very much I appreciated your help in my recent
disaster. I lost 19 of my koi because I put new fish in the pond with just
a week of observation. I just wish I had contacted you earlier. My
fish started getting better as soon as I started the medicine from you."
S Finkbiner
"...my compliments on your site,
always a "10"..."
About Our Informative Articles ~
B. Clemons
"I'm very familiar with lots of
web-sites. Your competition on the net has some pretty fancy sites with
lots of whistles and bells and fancy graphics.....but what they do NOT have is
the practical, basic and in-depth information you guys keep posted. I
think your site is great!"
M. Doxey
"I live in NC and found your site while
looking for pond heaters. I read almost every single article. Just
wanted to say it's great. It's going on my favorite's list.
K. Hammond
"I am so glad there is reliable info
on the internet about ponds!... I especially appreciate the articles you
have posted on a variety of subjects. I was not aware that a bio-filter
and a pre-filter were not the same thing. I thought filtration was
filtration was filtration... Thank you for being out there in www-land."
L & J Kaden
"I have just finished reading the latest
edition of Pond Doc. I want to thank you for your time and effort in
putting together such an informative, interesting and readable publication...
Thanks again for keeping us informed!"
Doug & Debbie
"I think your site is absolutely
wonderful!... The education that you all provide here on your site is
unsurpassed by almost anything I have seen yet. Thank you!!"
R. Xuereb
"I just wanted to thank the both of you
for posting such a wonderful website. I stumbled upon it accidentally and
have yet to finish my tour... Again, thank you for spending the time on an
entertaining and educational website.
L. Kelly
"I am so impressed with the abundance of
info on your web page. I have read it for hours & continue to learn as it
all sinks in... Thanks for your time and I will continue to learn more
from your fantastic site.
About Peggy's Personalized Products ~
P. DuMars
"I just had to let you know
that I received (my) personalized bluestone a week ago and it is PERFECT!..."
"...The ordering process was simple and quick. Gladous had been a member
of our family for 15 years and losing her was no different than losing a family
member..."
"...I must say that my experience with your company beginning to end was beyond
what I expected. The personal note on the invoice was such a thoughtful
touch..."
D. Wallick
"...I ordered a pet memorial
stone for my dog, Katie...You are the best! It is absolutely beautiful."
"...You were so helpful and you are doing a great service for pet lovers who
want something special and unique for their animals."
K. Watkins
"...We are so pleased with [our
pet memorial] that I had to write and express my appreciation. Thank you
also for the quick delivery and the personal service. It has become rare
to find excellence in both service and product, but you surpassed all
expectations..."
T. Leonard
"...I received the stone I
ordered for our dog, Sasha. I couldn't believe how soon it came in and I
cried when I opened the box. It was, to say the least, PERFECT! My
husband was speechless when he saw it and we were both amazed at how much detail
they were able to get from the picture I sent you."
"...As painful as it was to lose our pet, the stone has given us some closure
and we are sure that she is resting peacefully."
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